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Privacy Policy

Last Updated: 8th February 2025

Introduction

Welcome to Stixs AI (Stixs Labs Limited) (“we,” “us,” or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, use our SaaS platform (“the Tool”), or otherwise interact with our services.

1. Data Controller

For the purpose of the General Data Protection Regulation (GDPR), Stixs Labs Limited, located at Lea House, Bridge Road, Godalming, Surrey, GU7 3DT, is the “Data Controller” of your personal data. If you have any questions, comments, or concerns about how we handle your personal data, you can contact us at gdpr@stixs.ai

2. Personal Data We Collect

We collect personal data to provide and improve our services. The personal data we collect can include:

  • Account Information: Name, email address, login credentials, and other contact details required for setting up and maintaining an account with us.
  • Usage Data: Information about how you use our Tool, such as pages visited, features used, and time spent on the platform.
  • Technical Data: IP address, browser type, device type, operating system, and other technical data.
  • Cookies and Tracking: Data collected through cookies and similar technologies. (See “Cookies” section below.)
  • Customer Data: Data you upload or enter into our Tool, which may include database records or other information relevant to your use of our SaaS platform.

3. Legal Basis for Processing

We rely on one or more of the following legal grounds to process your personal data under GDPR:

  • Contract: Where processing is necessary for the performance of a contract with you (e.g., to provide access to our Tool).
  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing emails).
  • Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided such interests are not overridden by your fundamental rights and freedoms.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation (e.g., responding to lawful requests by public authorities).

4. How We Use Your Data

We use your personal data to:

  • Provide and maintain our Tool and services
  • Process transactions, manage subscriptions, and handle billing
  • Authenticate user logins and ensure security
  • Analyze usage of our platform to improve performance and features
  • Communicate updates, marketing offers, and important notices
  • Respond to inquiries, support requests, and technical issues

5. Cookies & Third-Party Services

We use cookies and similar tracking technologies to enhance your experience and analyze site usage. The specific cookies we use include:

  • Plausible Analytics: We utilize Plausible, a privacy-friendly analytics service. Plausible collects anonymized data about website usage, such as page views and referral sources, without using invasive tracking. This helps us understand how users interact with our site. For more information on Plausible’s privacy practices, please visit their Privacy Policy.
  • Hanko Authentication: For secure user authentication, we use Hanko. Hanko may set cookies or similar technologies to manage login sessions and authenticate users. Refer to Hanko’s Privacy Notice for more details.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit the functionality of our services.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. We will securely delete or anonymize personal data when it is no longer needed.

7. Data Sharing & Transfers

We do not sell your personal data. We may share data with:

  • Service Providers: Trusted third parties who assist us in delivering our services (e.g., hosting providers, payment processors). These parties are contractually obligated to protect your data and use it only for the services they provide.
  • Affiliates and Partners: Where needed to provide integrated or joint services.
  • Legal Obligations: Government authorities or other third parties if required by law or if necessary to protect our rights.

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your personal data.

8. Your GDPR Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
  • Right to Erasure (“Right to Be Forgotten”): You can request the deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: You can ask us to suspend processing of your personal data, for example if you want us to verify its accuracy.
  • Right to Data Portability: You can request that we provide your personal data to you or a third party in a structured, commonly used, machine-readable format.
  • Right to Object: You can object to the processing of your personal data in certain cases, including direct marketing.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [Email Address]. We will respond to your request within the timeframe mandated by GDPR (usually 1 month).

9. Security Measures

We implement appropriate technical and organizational measures to safeguard your data against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access. However, no data transmission over the internet can be guaranteed entirely secure, and you use our services at your own risk.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information, please contact us immediately so we can take steps to remove such data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. If we make significant changes, we may also notify you by other means, such as via email or a notice on our website. Your continued use of our services after such updates will constitute acceptance of the revised Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can reach out to us:

Stixs Labs Limited
Lea House, Bridge Road, Godalming, Surrey, GU7 3DT
hello@stixs.ai